AI Customer Support System
Sophisticated AI support ecosystem utilizing LLM-based chatbots, sentiment analysis, and automated ticket resolution workflows.
System Overview
An autonomous customer service ecosystem that intercepts, analyzes, and resolves customer queries using advanced Large Language Models, drastically reducing the burden on human support agents.
The Challenge
10k daily tickets. Support team overwhelmed. 48-hour response time. Response times were lagging, leading to decreased customer satisfaction and high support staff turnover.
Our Solution
Python LLM Chatbots. Sentiment Analysis. Intelligent Routing. Fine-tuned LLM on company knowledge base. Real-time sentiment scoring. Instantly resolves standard queries via a conversational interface.
Technology Stack
Key Features
- Context-Aware LLM Chatbot
- Real-time Sentiment Analysis
- Intelligent Ticket Routing
- Omnichannel Integration
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